Customs clearance is an obligatory procedure for all the goods crossing a border between countries. The clearance usually takes 1-2 days but sometimes may take up to 7 business days if there is a delay at Customs so you may, therefore, experience a delay in receiving your items. While we make the effort to ensure all parcels pass through customs without issue (99.5% of our parcels go through 🇺🇸 the US, 🇬🇧 the UK, 🇦🇺 Australia & New Zealand customs smoothly), individual countries have different criteria.
In the unlikely event of your parcel gets lost or stuck at Customs for more than 2 weeks, we will reship it for free or give you a full refund if preferred. We also split bulk orders or large quantities (for example, 500 tablets) into several packages (300 tabs each) and ship them separately every 3-5 days in order to avoid any issues at Customs.
FYI: You can have peace of mind knowing that if for any reason your order doesn’t reach you within 30 days, we will reship it for free or provide a full refund with no questions asked. If you have any questions or comments, feel free to Contact us or visit our Shipping FAQ page.